DNA Measurement
Problem DNA Identification… Rate between 1 to 5 (5 being maximum discomfort)
How would you rate the performance of the current Service Provider on:
A)
Operation Accuracy
indicators:
Timely payment of employees salaries & reimbursements
1
2
3
4
5
Timely payment of statutory dues
1
2
3
4
5
Providing accurate and timely MIS
<1
2
3
4
5
Prompt & efficient handling of employee grievances
1
2
3
4
5
Timely placement & replacement of people
1
2
3
4
5
Maintaining up to date backup for all records
1
2
3
4
5
Timely receipt of results on internal quality audits
1
2
3
4
5
Sending periodic information regarding age wise account receivables status
1
2
3
4
5
B)
Compliance Management
indicators:
Payment of PF/ ESI dues, with respective Authorities
1
2
3
4
5
Filing of PF/ ESI Challans, with respective Authorities
1
2
3
4
5
Adherence with Minimum Wage Act/s
1
2
3
4
5
Prompt settlement of Full & Final cases
1
2
3
4
5
Isuuance of ESI Cards (Temporary & Permanent)
1
2
3
4
5
C)
Proactivity to Resolve Queries
indicators:
Updating all departments with information on budgeted versus actual headcount
1
2
3
4
5
Co-ordinating with Departmental Heads/ Line Managers for taking corrective action on findings of internal audit
1
2
3
4
5
Verification of Corrective Action
1
2
3
4
5
Sending periodic input at Macro level regarding Salary Payments, Complaince Dues & Active Headcount to All Concerned
1
2
3
4
5
Predetermined Reconciliation Frequency Documented
1
2
3
4
5
Sharing of To & Fro Escalation Matrix
1
2
3
4
5
D)
Flexibility to imbibe Functional/ Emotional Connect
indicators:
To co-ordinate with Departmental heads for taking corrective action on findings of internal audit
1
2
3
4
5
Providing timely information to the decision makers
1
2
3
4
5
Easy flow of timely & accurate information and proper networking with other user departments
1
2
3
4
5
Contingency planning in case of system failure
1
2
3
4
5
Assisting in reducing production / handling and set-up times
1
2
3
4
5
E)
Account Management
indicators:
Frequency in changing of Service Provider touch points; from Serviceability perspective
1
2
3
4
5
Pre-defined schedule of Client- Service Provider engagement documented & shared with all concerned
1
2
3
4
5
Sharing of To & Fro Escalation Matrix
1
2
3
4
5
Dedicated Account Manager nomination & communicated to all respective Line Managers/ Stake Holders
1
2
3
4
5
Adherance with mutually accepted TAT/ SLA; objective being attainment of Single Window Operation
1
2
3
4
5
